Refund policy

Returns, damages and issue.

Please inspect your order upon receipt and contact us @hummingbird.hpcj7@gmail.com immediately (WITHIN 24 HOURS OF RECEIPT, NO EXCEPTIONS) if the item is defective, damaged during transit or if you received the wrong item, so that we can evaluate the issue and make it right.

CUSTOMER IS FULLY RESPONSIBLE FOR RETURN SHIPPING FEES. RETURNS WILL ONLY BE ACCEPTED IF THE ITEM IS DAMAGED OR THE INCORRECT ITEM WAS SHIPPED TO YOU. All sales are final.

You can always contact us for any return question @hummingbird.hpcj7@gmail.com

Exceptions / non-returnable items.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch @hummingbird.hpcj7@gmail.com if you have questions or concerns about your specific item.
Unfortunately we cannot accept returns on sale items or gift cards.

European Union 14 days cooling off period.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds.

Please allow 7 to 10 business days, from the receipt of your return package, to process your return or refund. ALL SHIPPING FEES ARE NON REFUNDABLE AND CUSTOMER IS FULLY RESPONSIBLE FOR THEM. We will notify you once we’ve received and inspected your return package, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 days have passed since we’ve approved your return package, please contact us @hummingbird.hpcj7@gmail.com

CANCELLATIONS.

ONCE YOU HAVE PLACED YOUR ORDER, THIS ORDER HAS BEEN SENT FOR PROCESSING IMMEDIATELY AND CANNOT BE CANCELLED.